They cover opposite ends of the journey. The refund (60 days, any reason) protects you from “this isn’t what I expected.” The pass guarantee isn’t a refund at all: your access never expires while this edition is current, so you sit the exam as many times as you need to pass ($15 per attempt to the state) and the course is still there for every one of them. One policy is about the course; the other is about never running out of attempts. Both are stated on the course page and neither requires a phone call.
