Account & Login
If I delete my account and buy again later, does my progress come back?
Last Updated: October 4, 2026No — a new purchase starts a fresh account with clean progress. Prior scores and history can’t be reattached to a new purchase, and the guarantee clock (if you claimed one) doesn’t restart. That’s the practical reason we suggest keeping the account: access lasts the lifetime of this edition anyway, so there’s rarely a reason...
How do I delete my account?
Last Updated: October 4, 2026Contact us and we’ll remove the account: your login, your course access, your progress records, and your email from our mailing list. Two honest notes. First, deletion is permanent — if you might sit the exam again (retakes are unlimited, $15 each), consider keeping access, since it lasts the lifetime of this edition at no...
How do I change the email address on my account?
Last Updated: October 4, 2026Email us from the address currently on the account (that’s the security check) with the new address, and we’ll move the account over — purchases, progress, and scores all follow the account, not the address. If you no longer have access to the old address, contact us with your order details instead: the order number...
My name is spelled wrong on my account. How do I fix it?
Last Updated: October 4, 2026Send us the correction through the contact page with your order email — we’ll update the name on the account. It matters more than it might seem: your name prints on your completion certificate, and a mismatched name is an avoidable annoyance if an employer ever asks for proof. Correct it before you finish the...
How do I reset my password?
Last Updated: October 4, 2026On the login screen, choose “Forgot password,” enter the email address on your account, and we’ll send a reset link. The link is single-use and expires after a short window — if it has expired by the time you click it, just request another. If the reset email never arrives, the usual cause is a...
How do I log in to my course?
Last Updated: October 4, 2026Use the Log In link at the top of any page on NyNotaryExamPrep.com, then sign in with the email address and password you created at purchase. Your course dashboard shows each of the 28 lessons, your quiz and practice-exam scores, and where you left off. If you’ve just purchased, check your inbox for the welcome...