Tech Help
Did the state change something?
Last Updated: October 4, 2026The booklet the exam draws from is the authority, and we track it. When the state re-issues the booklet, we compare every word and update the course if anything moved, and your updated edition is free if you have not passed yet. If you see a claim somewhere that contradicts what the course teaches, send...
The state’s website is confusing me
Last Updated: October 4, 2026That is a common message and a fair one. The process spans a schedule page, an exam, a pass slip, an application, and a county clerk, and no single state page shows the whole path. Our getting started guide puts the whole journey on one page in order, and the course’s final module covers the...
Where do I find the exam schedule?
Last Updated: October 4, 2026At the Department of State’s become-a-notary page, dos.ny.gov/become-notary-public. It lists every walk-in exam session in the state. Our exam day guide walks the same schedule with the details the state’s page assumes you know: which sites run how often, what the fee takes, and what to bring. One rule worth knowing before you go: the...
Can you register me for the exam?
Last Updated: October 4, 2026No, and nobody but you can. Exam registration is between you and the state, and the application after you pass is yours too. What we can do is walk you through exactly what the state’s pages are telling you, because the state’s website answers to the whole process and not to your situation.
Do my activity results count toward anything?
Last Updated: October 4, 2026They count toward you. Nothing in the course gates your progress, and there is no penalty for a low score or a hundred retakes. The scores exist to show you which topic is costing you points before the state’s exam does the same thing for real.
An activity will not load
Last Updated: October 4, 2026Update the browser first; the activities follow the same rule as the videos and need a current version. Then refresh the page and give the activity a moment before clicking into it. If one specific activity is broken while the rest work, that is ours to fix: contact us with the lesson number and the...
My score did not save
Last Updated: October 4, 2026Scores save to your account when you finish an activity, so the two usual causes are a sign-in problem and an abandoned attempt. Sign out and back in, then reopen the course and check the lesson’s state. If you closed a quiz halfway through, it shows as in progress rather than scored; finish it and...
Can I retake a quiz or practice exam?
Last Updated: October 4, 2026Yes, and you should. Every quiz, both practice exams, the final, the flashcards, and every drill can be replayed as many times as you want. The practice exams draw from their question pools, so a retake is a fresh paper, not a memorization test. The study plan in the course is built on retaking: drill...
Do the practice activities work on mobile too?
Last Updated: October 4, 2026Yes. The practice questions, the flashcards, the true/false drill, and the fill-in-the-blanks are built for touch screens. The crossword is playable on a phone but more comfortable on a tablet or computer, in the same way the PDFs are.
Can I switch devices mid-course?
Last Updated: October 4, 2026Yes, and your progress comes with you. Everything tracks to your account: watched lessons, practice scores, where you stopped. Start a lesson on your computer at home and finish it on your phone on the train, signed in as yourself on both. The one rule is the account: use the same login everywhere, because progress...
Do I need to install anything?
Last Updated: October 4, 2026No. The course plays in the browser. There is no app to download and nothing to install on your computer.
Which browsers work?
Last Updated: October 4, 2026The current versions of Chrome, Safari, Edge, and Firefox. That covers effectively every device made in the last several years. If your browser is far behind on updates, the videos and the interactive activities are the first things to act up, and updating fixes it. We do not support Internet Explorer; nothing does.
Can I take the course on my phone or tablet?
Last Updated: October 4, 2026Yes. The lessons, the practice questions, and the study lab all work on a phone in a current browser. The videos are built for a landscape screen, so turn the phone sideways for lessons. The six study PDFs are printable and are the one part of the course that wants paper or at least a...
How do I find where I left off?
Last Updated: October 4, 2026Your progress tracks automatically. Sign in and the course shows each lesson as watched, in progress, or not started, and the lesson you last opened is where you return. Nothing to save and nothing to press. Use the same account on every device and the progress follows you. One habit worth forming: finish a lesson...
The video will not play, or it stutters
Last Updated: October 4, 2026Stuttering is almost always bandwidth. The video plays from a content network that adjusts quality to your connection, and a weak moment in the connection shows up as a pause. Three things fix most of it: Let the video load for a few seconds before pressing play, then start it. Close other tabs and apps...
The video has no sound
Last Updated: October 4, 2026Check the player’s own volume control first. It sits in the corner of the video window and remembers its last setting, so a video that was quieted yesterday stays quiet today. If the player is up, check the device. Phones have a silent switch and a media volume that are separate from the ringer; computers...